Terms & Conditions

General terms and conditions apply to all sales of goods and services by SC QOSMO HOTELS S.R.L. and its partners through the www.qosmohotels.com site towards visitors and may be amended only with the express written consent of both parties.


General terms and conditions apply to all sales of goods and services by SC QOSMO HOTELS S.R.L. and its partners through the qosmohotels.com site towards visitors and may be amended only with the express written consent of both parties.

Thus, the following terms shall mean:

Buyer – the person, firm, company, or other legal entity that book a room.

Seller – SC QOSMO HOTELS SRL Company, with registered office in Brasov, Turnului 5, or any partner of.

Goods and Services – any product or service to be provided by the Seller to the Customer.

Intellectual Property Rights (hereinafter DPI) – all intangible rights such as know-how, copyright, and rights in the nature of copyright, database rights, design rights, model rights, patents, trademarks, and registrations of domain names for any of the above.

Specifications – all specifications and/or descriptions of goods and services.


By launching the electronic or telephone booking website mentioned above, the Buyer agrees to the form of communication (phone or email) that Seller uses to run his operations. If the Seller confirms the reservation, this will involve a complete acceptance of the terms of booking. Reservations accepted by Seller shall be considered completed when there is a verbal confirmation (phone) or electronic (e-mail) from the Seller to the Buyer, without requiring a receipt from him. Seller does not consider any unconfirmed reservation time as having the value of a contract.

This Agreement comes into force on the booking confirmation by the Seller. Confirmation is made by telephone or electronically (e-mail). Terms and conditions of sale will underpin such concluded contract.


a. The Seller will use its professional and technical knowledge to achieve the result stated in the booking and deliver goods and services that meet the needs and specifications of the Buyer;

b. Information presented on Seller’s sites, is informative and can be modified by the Seller, without notice. Also, from space considerations and coherent structure information, descriptions of services may be incomplete, but the seller strives to provide the most relevant information for services be used in the parameters for which they were acquired;

c. Communication with the seller – can be done by interacting with it, posting opinions on the services, or communicating through addresses mentioned in the “contact” section. Opinions or appeals that contain abusive or inappropriate language will be excluded from the site or ignored. The seller has the freedom to manage information received without having to bring justification for this.

d. In the case of an unusually high amount of traffic coming from a network of Internet, qosmohotels.com reserves the right to require users to manually enter captcha code type validation in order to protect information from the site.


Seller may assign and/or subcontract to a third party for services related to booking fulfillment, to inform buyers, consent not being necessary. Seller will always be liable to Buyer for all contractual obligations.


Buyer understands and intellectual property right of any third party will not disclose or make public (internet or media), any information received from the Seller. Also, the site name and graphic marks are registered trademarks with the right to use licensed SC QOSMO HOTELS SRL and cannot be downloaded, copied, or used without the written permission of the owner.


Information of any kind provided by the Buyer to the Seller shall remain the property of the Seller. They can be used only for the execution of the contract and may be disclosed only with written consent from the Seller and CONFIDENTIALITY after getting a commitment from the recipient.

No public statement, promotion, press release, or any other manner of disclosure to third parties will not be made by the Buyer on the booking without the prior written consent of the Seller.

Qosmohotels.com messages are transmitted through specialized partners and approved by qosmohotels.com. As such, are assured confidentiality and security. Customer data cannot be used or provided to other parties.

By submitting information or materials on this website, you offer unrestricted and irrevocable access to the Seller, with the right to use, reproduce, display, modify, transmit and distribute those materials or information. You also agree that the seller can freely use, in their own interest, these ideas, concepts, know-how, or techniques that you send through the qosmohotels.com site. SC QOSMO HOTELS SRL will not be subject to obligations relating to the confidentiality of information submitted if legislation does not otherwise provide specifics in this respect.

By enrolling in the qosmohotels.com database, the buyer offers its express consent, within legislation, to be contacted by others: marketing service providers, other service providers; state agencies, governmental or associations of insurance, when specific legislation so provides; other companies with which we can develop joint programs on the market offering our products and services, etc.


If the delivery terms and/or start the booking cannot be respected, the Seller is obliged to notify the Buyer of the estimated time of completion of the booking. Buyer shall be entitled to claim additional damages from the Seller, when permitted by law, in the event of total or partial execution of the Seller’s Contract in accordance with the deadlines. If the Seller receives erroneous information regarding the billing or delivery of products, a new deadline will be set for producing the booking, within 3 working days.

A booking can be canceled without penalty within 24 hours before check-in. Cancellations on the day of accommodation after 2 PM will be penalized with the first night’s fee of accommodation, for individual bookings. In the case of group bookings, contractual terms and conditions are established between the parties.


Price, method of payment, and the payment date specified in the reservation. Seller shall deliver to Buyer an invoice for goods and services delivered, the buyer’s obligation being to provide all necessary invoice information according to legislation.


Acceptance will be made when Goods and services comply with the technical characteristics mentioned in the Book. If the buyer discovers that the products delivered or services provided do not conform to the technical specifications, the Seller shall bring into compliance products and services.


The seller cannot be responsible for damages of any kind which Buyer or any third party may suffer as a result of the performance by Seller of any of its obligations as booked and for damage arising from the use of Goods and Services by accommodation and special loss of product. The seller will be liable if the sub-contractors and/or partners of any kind involved in Reservation execution do not meet any of its contractual obligations.


Neither party shall be liable for failure to perform its contractual obligations if such failure was due to a force majeure event. Force majeure is unforeseeable, beyond the parties, and cannot be avoided.


This contract is subject to Romanian law. Any disputes arising between the organizer and participants in the campaign will be solved amicably or, where this is not possible, disputes shall be settled by the competent Romanian courts.


Waste Electrical and Electronic Equipment (WEEE) may contain hazardous substances that have a negative impact on the environment and human health if not collected selectively.

Given GEO 195/2005 – on environmental protection, GEO 78/2000 – on the waste regime, pursuant to art. 10 of GD 448/2005 on waste electrical and electronic equipment, customers will have the following obligations:

– Customers have the obligation not to dispose of waste electrical and electronic equipment (WEEE) as unsorted municipal waste and to collect such WEEE separately;
– Collection of this waste (WEEE) will be made by selective collection points available to producers by local public administration authorities are obliged according to article 5, paragraph 1) of GD 448/2005 of separately collected WEEE from private households and provides manufacturers of the places for WEEE collection points;

– The clients returning WEEE free of charge to designated collection points when buying a new product in the same category
The symbol indicates that electrical and electronic equipment subject to a separate collection is a wheeled bin barred with two X-shaped lines, as shown below.

This icon indicates that WEEE should not be mixed with household waste and that they are subject to a selective collection.


The parties to the contract will be considered independent contractors and neither one of the parties will not grant the right or authority to assume or create any obligation on behalf of or at the expense of the other. The terms and conditions of this contractual agreement replace other prior written or oral, between the parties mentioned, on the subject of this Agreement and shall not be modified or altered except by a written agreement signed by both parties.