Careers

Job Description:

• Checks and prepares the equipment for customer service and to be able to honor customer orders.
• Performs the mise-en-place in the order required by the serving technique.
• Makes arrangements and decorations on each table, according to the type of service to be performed.
• Provides the customer with the menu list, details regarding its contents and makes recommendations on ordering (carefully studies and acquires the characteristics of dishes and drinks provided in the list of dishes for that day, making according to the principles of rational nutrition, menu options, in order to recommend them to less initiated consumers on their correct composition).
• Prepares the order, sends it to the kitchen, and then serves the dishes as soon as they have been prepared, using clean serving equipment specific to each type of dish.
• Serves alcoholic and non-alcoholic beverages according to the customer's order.
• Cleans meals after each dish.
• Prepares the payment note corresponding to the client's order, presents it in a polite way to him, and collects correctly the value of the services offered, written on the payment note.
• Prepare the serving place for a new order.
• Helps set up the conference rooms, depending on the instructions provided by the room manager or other line manager.

Requirements:

• Initiative spirit.
• Dexterity.
• Ability to promptly execute received orders.
• Distributive attention.
• Positive attitude.
• Resistance to effort and stress.
• Experience in a similar position is an advantage.

To apply, please send your CV to aplica@haisalucrezi.ro.

Job Description:

• Greets guests warmly and performs registration procedures;
• Provides guests with appropriate room assignments, room keys, directions to the rooms, while up-selling when appropriate;
• Verifies payment for stay including incidental costs by obtaining credit information;
• Assists guests with issues and complaints, with empathy and a strong focus on guests' experience and satisfaction
• Answers incoming calls and assist with reservations, confirmations, room requests, and questions;
• Explains hotel products, services, and other information about the hotel, as requested;
• Sells, processes and confirms room reservations using selling techniques and strategies;
• Maintains accurate logs of mail, packages, parcels, or other items for guest delivery;
• Facilitates guest departures providing accurate statements ensuring guest satisfaction and collecting all payments due.

Desired Skills and Experience:

• Studies in the tourism field constitute an advantage;
• Previous guest service and reservations experience preferred;
• Verbal and written English proficiency;
• Outstanding written and verbal communication skills;
• Excellent computer and typing skills are required. Excel and Word proficiency desired, knowledge of Fidelio Hotel Management Software is considered an advantage;
• Strong interpersonal skills required;
• Flexible, proactive, and self-confident;
• Detail-oriented person;
• Excellent listening and comprehension skills are required.

To apply, please send your CV to aplica@haisalucrezi.ro.

Job description:

• Prepares alcohol or non-alcohol beverages;
• Interacts with guests, takes orders, and serves snacks and drinks;
• Assesses customers’ needs and preferences and makes personalized recommendations;
• Mixes ingredients to prepare cocktails;
• Plans and presents bar menu;
• Checks guests’ identification and confirm it meets the legal drinking age;
• Restocks and replenishes bar inventory and supplies;
• Stays guest focused and nurture an outstanding guests experience;
• Complies with all food and beverage regulations.

Desired Skills and experience:

• Proven working experience in a similar position;
• Excellent knowledge of mixing, garnishing, and serving drinks;
• Computer literacy;
• Spoken and written English proficiency;
• Positive attitude and excellent communication skills;
• Ability to keep the bar organized, stocked, and clean;
• Relevant training certificate.

To apply, please send your CV to aplica@haisalucrezi.ro.